At Oracarewhite Limited, we respect your privacy and are committed to protecting your personal data in accordance with the Data Protection Act of Trinidad & Tobago. This policy explains how we collect, use, and synchronize your data when you visit our website, interact with our social media, or purchase our products.
To provide a professional clinical-to-retail experience, we collect the following categories of data:
• Identity Data: Name and age (to verify our 18+ requirement or parental consent).
• Contact Data: Email address, phone number (for WhatsApp/SMS updates), and physical shipping address.
• Transaction Data: Details regarding products purchased and total spend.
• Payment Security: Payments are processed via our integrated bank gateway, PowerTranz. Oracarewhite Limited does not store, see, or have access to your full credit card numbers or sensitive banking credentials.
• Technical Data: IP address, browser type, and device information used for fraud prevention and website optimization.
We utilize your information to maintain a seamless customer journey:
• Order Fulfillment: Processing transactions and facilitating nationwide delivery via our courier partners.
• The “Single Source of Truth”: Syncing your data with our Centralized Management System (Zoho CRM & Zoho Desk) to maintain an accurate history of your whitening journey and provide rapid-response customer support.
• Educational Content: Sending “How-To” video tutorials, “White Diet” reminders, and 21-day cycle tracking prompts.
• Service Improvements: Analyzing aggregated data to improve our product formulations and website user experience.
We do not sell, rent, or trade your personal data. To operate efficiently, we share data only with the following trusted service providers:
• Zoho Corporation: Customer profiles and order history are synced from WooCommerce to Zoho CRM and Zoho Desk. This ensures that any support ticket or inquiry is handled with the full context of your purchase history.
• Local Courier Partners: Your name, contact number, and address are shared with our logistics partners (e.g., CSF Couriers) strictly for delivery purposes.
• PowerTranz: Transactional data is securely transmitted to our integrated payment gateway to authorize and settle payments.
We implement industry-standard encryption and security protocols to safeguard your information. However, no method of digital transmission is 100% secure.
• Software Liability: Oracarewhite Limited is not liable for data breaches or unauthorized access resulting from vulnerabilities in third-party software (WooCommerce, Zoho, or Hosting Providers) that are beyond our reasonable control.
• General Liability Cap: By using our products and website, you agree that Oracarewhite Limited’s maximum liability to you for any reason shall be limited to the total amount paid for the specific product purchased. We are not liable for any indirect, incidental, or consequential damages—including, but not limited to, dental costs or medical expenses—arising from the use or misuse of our nproducts.
Under the laws of the Republic of Trinidad & Tobago, you have the right to:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we update or correct any inaccurate or incomplete information.
• Erasure: Request that we delete your personal data, subject to our legal and regulatory requirements to maintain transaction records for tax and accounting purposes.
Our website uses “cookies” to enhance your shopping experience, such as remembering items in your cart and analyzing site traffic. You may choose to disable cookies in your browser settings; however, this may prevent certain features of the website from functioning correctly.
For questions regarding this Privacy Policy or to exercise your data rights, please contact our administrative office:
Oracarewhite Limited 3 Ridgewood Terrace, Santa Margarita, St. Augustine, Tunapuna, Trinidad and Tobago. Email: support@oracarewhite.com
