Last Updated: January 2026

At Oracarewhite Limited, we are committed to providing professional-grade oral care solutions supported by transparency and science. Because our products are for personal oral use, we maintain strict health and hygiene protocols. By purchasing from Oracarewhite Limited, you agree to the following terms.

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1. Health, Hygiene & Safety Policy Due to the nature of oral care products and for the protection of our team, we maintain a strict non-return policy once a product has left our controlled environment.

• Sealed Goods: We only accept returns for items that are in their original, unopened, and untampered packaging (including heat-shrink wrap and safety seals).
• Safety Protocol: For the safety of our staff during the inspection and handling process, any product with a broken or tampered seal is classified as a biological health risk. For this reason, we cannot accept returns, exchanges, or offer refunds for any opened or used kits. This ensures that every customer receives a 100% sterile and safe product.

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2. Results Disclaimer & Refund Exclusion

Oracarewhite products are designed to lift extrinsic (surface) stains from natural tooth enamel. However, every individual’s biological makeup is different.

• Biological Variation: Factors such as genetic tooth porosity, age, and the type of staining (yellow vs. gray/blue) significantly affect results.
• Non-Natural Surfaces: Our whitening agents will not whiten dental restorations, including crowns, veneers, bonding, or synthetic fillings.

Oracarewhite Limited does not offer refunds based on a “lack of perceived results.” We encourage all users to use the provided Shade Guide to track objective progress over the full 14-day treatment cycle.

3. Damaged or Defective Items

We take great pride in our quality control, but we understand that electronics (LED lights) or packaging can occasionally be damaged during transit.

• Reporting Window: Any damage or mechanical defect (e.g., LED light failing to activate) must be reported to us within forty-eight (48) hours of delivery.
• Evidence Required: You must provide clear photo or video evidence of the defect to our support team via WhatsApp [+1 868-XXX-XXXX] or Email [support@oracarewhite.com].
• Resolution: Upon verification, we will provide a replacement for the defective component or the entire kit at no additional cost to you.

4. Shipping & Delivery (Trinidad & Tobago)

• Storage Warning: Our whitening gels contain active ingredients that are sensitive to high temperatures. We strongly recommend ensuring someone is present to receive the delivery so that the product is not left in direct sunlight or in a high-heat environment (e.g., a mailbox or outdoor porch). Oracarewhite is not responsible for products degraded due to improper storage after delivery.
• Processing Time: Orders are typically processed within 24–48 hours. Delivery times vary by location across T&T.

5. Order Cancellations

Orders may only be cancelled if they have not yet been dispatched for delivery. Once an order has been handed over to our courier partners, it is considered a final sale subject to our Hygiene Policy (Section 1).

6. Consumer Rights

This policy is intended to supplement, not replace, your statutory rights under the Consumer Protection and Safety Act of Trinidad & Tobago. We are committed to ensuring our products are “fit for purpose” as described.