At Oracarewhite Limited, we are committed to providing professional-grade oral care solutions supported by transparency and clinical standards. Because our products are for personal oral use, we maintain strict health and hygiene protocols to ensure every customer receives a sterile, untampered product. By purchasing from Oracarewhite Limited, you agree to the following terms.
Due to the nature of oral care products and the biological risks associated with cross- contamination, we maintain a strict non-return policy once a product has left our controlled fulfillment center in St. Augustine.
• Sealed Goods: We only accept returns for items that are in their original, unopened, and untampered packaging (including all heat-shrink wrap and safety seals).
• Safety Protocol: For the protection of our team and our customers, any product with a broken or tampered seal is classified as a biological health risk. For this reason, we cannot accept returns, exchanges, or offer refunds for any opened or used kits.
Oracarewhite products are designed to lift extrinsic (surface) stains from natural tooth enamel. However, every individual’s biological makeup is unique.
• Biological Variation: Factors such as genetic tooth porosity, age, and the nature of the staining (e.g., yellow vs. gray/blue tones) significantly affect results.
• Restorations: Our whitening agents will not whiten dental restorations, including crowns, veneers, bridges, bonding, or synthetic fillings.
• Objective Tracking: Oracarewhite Limited does not offer refunds based on a “lack of perceived results.” We require all users to use the provided Shade Guide to track objective progress over the full treatment cycle (21 or 28 days) as results are cumulative.
We take great pride in our quality control. However, if a mechanical component (such as the LED light) is defective or an item is damaged during transit, we will rectify the issue immediately.
• Reporting Window: Any damage or mechanical defect must be reported within
forty-eight (48) hours of delivery.
• Evidence Required: You must provide clear photo or video evidence of the defect to our support team via WhatsApp or Email. This allows us to log the issue in our Zoho Desk support system for tracking.
• Resolution: Upon verification, we will provide a replacement for the defective component or the entire kit at no additional cost to you.
• Landed Logistics: We facilitate nationwide delivery via our courier partners(e.g., CSF Couriers) for a flat rate of $27.00 TTD.
• Heat Sensitivity Warning: Our whitening gels contain active ingredients sensitive to high temperatures. We strongly recommend that a recipient is present to receive the delivery so that the product is not left in direct sunlight or a high-heat environment. Oracarewhite is not responsible for products degraded due to improper storage after delivery.
• Processing Time: Orders are typically processed within 24–48 hours.
Orders may only be cancelled if they have not yet been dispatched for delivery. Once an order has been handed over to our courier partners, it is considered a final sale subject to our Hygiene Policy (Section 1).
This policy is intended to supplement, not replace, your statutory rights under the Consumer Protection and Safety Act of Trinidad & Tobago. We are committed to ensuring our products are “fit for purpose” as described on our official product pages.
